EckaTech Managed Service Software
Maintain Total Control from a Single Location
EckaTech software is affordable, easy to use, and perfectly targeted to the IT needs of the Restaurant and Retail Industries. Our software suite will optimize your staff resources and allow you to exceed customer expectations through comprehensive, dedicated maintenance and monitoring services. Rely on EckaTech to provide you with Managed Service Provider (MSP) software guaranteed to make you an IT support provider your customers can depend on.
EckaTech's automated programs will save you time and money. Let Mission Control monitor your clients' systems for you, open help desk tickets, and alert you to any issues that require handling by live technicians. Your customers will thank you for the proactive handling, efficient service, and reduced downtime.
EckaTech is the perfect tool to use when offering a full range of managed services to your clients. As an IT Managed Service Provider, you want to offer your clients a complete package; that means a 24-hour a day, 7-day a week solution that allows you to monitor and maintain their systems. EckaTech's Mission Control software lets you offer complete security without having to increase your staff, develop applications, or spend time on complicated training.
EckaTech offers an optional module for comprehensive antiviral and malware protection. For a small additional fee you can offer real time protection with the constant updates, email scanning, and more. [MORE]
Allow your customers to access their systems remotely, from any web browser. Giving the the added visibility increases their confidence and sense of ownership. [MORE]
Whether your clients use computers, cash registers, credit card machines, IP telephones, or any other web-accessable technology, EckaTech's Mission Control software will do all the monitoring for you. Get instant updates on system status, 24-hours a day.
Prevent maintenance issues before they occur, or handle unavoidable problems before your customer is even aware of the trouble. The automated system will open help desk tickets and resolve them as pre-scripted patches are deployed for resolution. Otherwise, a help desk ticket will be opened and a live technician will be alerted. In the background Mission Control will scan for routine maintenance requirements such as software upgrades and defragmentation needs, ensuring that your customers are always running at optimal levels.
Benefits include:
- Round-the-clock proactive monitoring service
- Automatic error-handling with little to no downtime
- Receive customized instant alerts
- Maintenance reminders
- Custom built reports